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terrible to no customer service

they sent me scuffed up boots. when i asked for a refund they aske for pictures of shoes and shoe box... they reply back it was manufactures fault, And it wasnt their fault. instead of sending me a pre paid label they want to give 30% off next purchase..i declined that offer. i told them to issue me a pre paid return label and demanded a refund..i sti haven't received any kind of label... and when i call to talk to that lazy girl, she has a bad attitude. no customer service. i had to tell her about her own website she's working for. i prefer to shop at GOJANE.COM. they have the same merchandise for less, they always have sale and you can always look up coupons for their site. I WILL NEVER SHOP ST URBANOG AGAIN.

Jaime Elise Rapp found this review useful

jessy´s profile

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Female, 1988
downey , United States