I had a very bad experiece with BT on getting BT broadband. First the women who sold it stated it was 'unlimited downloads' which I felt more confident about, not as I download pirate films but because I repair and upgrade computers for a living which usually requiires lots of downloads, mostly Microsoft. I also had bother getting the reduced price install on the phone line which they advertied and then tried to charge me for. BT broadband mis sold the service to me but they would never admit it, the customer service was really bad. They charged me over £100 per month for the excess downloads, next door did have access to my wireless but if the contract had been honoured by BT they would have been calling me to say there is excess use, not just sending me massive bills, which went out via direct debit and have never been refunded, over 2 months the cost was almost £300. The firm has tried to get me to go back to them and I have told them where to go.
About 6 year ago I learned after doing some online research those sales the oher big firms do each year for electricals cannot compete with John Lewis, who offer a 5 year cover as part of price. We made use of it and it is well worth paying the little bit extra to buy electricals at John Lewis. Shopping around has led me to become a John Lewis customer.
After using parcel2go at first I was unsure, it looked to be to good to be true, prices were cheaper than I was paying at the post office and the firm collect from your door, saving the hassle of a drive across town to catch a post office open. The customer service is also great, had to use it twice, first to divert a parcel after I had put wrong address on it, then today to change collect address after an urgent hospital appointment came up, both were sorted so easy. Online chat with Rose today sorted my collection issue so easy and the people there were so professional, cannot fault it. I just hope they don't prices up though, its nice paying less and getting great service:-)
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