We bought 6 glass pendant lights from the company, not knowing that they are from China initially. When the lights arrived, 3 were damaged, the glass broken to pieces, despite the boxed packaging. We informed the company by email, who informed us that they will send us the replacement lights, as we had bought the insurance. When the replacement lights arrived, we were informed by the courier service that we have to give them a cheque for the tax/duty of the goods before they will deliver them. 2 weeks later, we also received another invoice from the courier to pay the tax/duty for the earlier 6 lights. We hung the lights, 1 has since shattered without any provocation! Thank God we were not sitting under it at that time. The glass on 2 more has since cracked. We have also been informed by our electrician that the wires inside the lights are smaller than the minimum required in UK, ie. 10mm. In a nutshell, we had no problem dealing with the company per se, but the standard and quality of the goods is well below par. We have since replaced all these lights in our house after the 'shattering' incident out of fear. After this terrible experience, we will never again buy goods from thus company and feel that others must also be aware of our bad experience.
We sent an enquiry to the website and received an almost instant reply from Euginia. subsequent email enquiries were also responded too in lighting spped, even on a Sunday!! We will definitely use this site again and well done to Eugenia for an excellent customer service!
I did some research over the internet for some Salomon running gear and found them to be cheaper here. Ordered a few items online only to be told that one of the items was out-of-stock and they tried to source it for me from the supplier but was unsuccessful. In the end, they shipped me the balance items. All was done very professionally and they were very apologetic about the item which was out-of-stock. Communication was easy through email and telephone alike. Will definitely shop with them again.
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