Susan Rogers´ profile

Reviews (3)

Reidys Home of Music

Absolutely A1* service

I was shopping around and had 3 places to call. The first one was very formal and indeed sounded bored / irritated by my call. The second was Reidys, and they (Ray) was so friendly and helpful I never got around to calling the third! Order was placed, and I got my Clav a few days later. I did need to chase for a delivery day because I didn't get the call I was expecting, but it was all completed in a very personable way.


First class - easy to order, fast delivery, excellent products

I found you on the internet after doing a google search for bulk purchasing of bird food. The reason I needed so much is that I have started a private nature reserve - my way of putting something back I guess - plus I just love nature. My web site was only launched at the end of 2009 - and you can see how it's progressing. If you would like to make a "donation" for example, I haven't tried mealworms yet as a bird food, I'll put a link on my links page to recommend you as my preferred supplier of bird food. This probably won't increase your business immediately to be honest -= however, my personal aim is to get on Countryfile / Spring Watch / Autumn watch or similar by the end of 2010, as I want to inspire others to love and protect nature as much as I do.


Crap customer service, but product is OK

I ordered some business cards from Goodprint. They didn't send an email confirmation so I asked their on line help person and she said they'd re-send it. I didn't get it. I completed 3 of their online query forms and I got no response and still didn't get a confirmation email. I sent them a separate email - and still no response. The cards actually arrived today and are fine, but if customer service is an important part of buying something - don't use Goodprint!

29 October 2012

Reply from Goodprint

Dear Susan,

I have checked your account and can see the messages you sent in. We have replied to every email received and this is something we pride ourselves on. We would never not reply to a customer. It appears we resent the confirmation to you several times but I am unsure why you never received it. The last email we sent contained a pdf file of the invoice so you would be guaranteed to get it. Did you not receive this email also? If so, do you perhaps have an alternative email address we can try please?

Kind regards,
Alexa Newby
Customer Service Supervisor

Susan Rogers´ profile

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Susan Rogers
United Kingdom