Tracy B.´s profile

Reviews (2)

Pet Supermarket

I am deeply dissatisfied with the service from Pet Supermarket

I placed an order on 27th November 2012 and paid for delivery by no later than 4th December 2012. It failed to arrive. I chased up the order and despite no attempt at delivery being made I received an email from the courier saying they had tried to deliver but no-one was at home. A tracking number was quoted and I tried to apply this to their website. The number was not recognised. I then followed up with Pet Supermarket and complained. Despite daily emails to try to get this sorted to date, 12th December, I have not received my order. I did, however, get another email saying that my address was not a 'proper' address and could I give more information! I live in a rural area but my address can be found by satnav. We get deliveries all the time without any problems so I have no idea why this one is such an issue. I will not ordering with this company again, they have been utterly useless at trying to resolve the matter.

12 December 2012

Reply from Pet Supermarket

Dear Tracey,

I am frustrated to hear of the service you have received on this occasion, it is not our intention to give bad service and we will of course be following this up with Yodel as a complaint, I can see we have spoken to Yodel today for you and they have assured us this will be delivered tomorrow for you, I do apologise for the delay in this order.

Kind Regards,

Mazuma Mobile

Excellent service, fast and efficient, would definitely use them again.

I decided to try Mazuma on a recommendation. I simply put my mobile phone details on the website and waited for the posting pack, which arrived the next day. I immediately sent my phone to them and received payment a day later straight to my bank account. Couldn't believe that such a fantastic service existed. A much better way to get rid of your mobile and better for the environment too.

Tracy B.´s profile

profile image of Tracy B.
Tracy B.
United Kingdom