I rang to make an appointment for someone to unblock my drain and got one for the next day. My previous experience was very good so I was confident this time would be the same. The politeness and quality of the workmanship was without fault. On this occasion however my engineer was over two hours late. I have fed back to the company that it would have been useful and courteous to have communicated that he was running late rather than me having to wait in all afternoon and then call them to see where they were when I had other things to do.
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