UPDATE: Well, Infurn cancelled my delivery. I was actually speaking to Sonia today, and at no stage did she happen to mention that the orders were going to be cancelled. Well at least I will hopefully be dealing with a company with some amount of customer service as Groupon have provided an alternative. I expect the delivery costs to be reimbursed. God I wish I could give zero stars.
Firstly, I'd like to state that my original review of Infurn has, for some reason unbeknownst to myself, been moved over to the Groupon ratings page. So if anybody is wondering where the review they wrote has gone to, I advise you to check there. I am not happy that my honest and truthful assessment of the service I have been provided by Infurn and which I have posted as a warning to others, has been moved.
Now, down to business. After my original review had been posted up on trustpilot, I recieved a call from Sonia on the 15th of Feb. She assured me that my item was in stock, and that she would make mine a priority delivery. All of this would lead you to believe that my item had not been shipped. Yet oddly, on the 17 th of Feb, I revieved an email from Infurn informing me that my item had in fact been shipped 4 days previously, on the 13th. Now, if Sonia had been speaking to me on the 15th, and my order had not been shipped at that stage, how was it magically then shipped on the 13th?!
The 13th sounded a little fishy to me, as I had recieved an email from Groupon back in January telling me that Infurn planned on shipping my item on the 13th of Feb. A little look around some of the forums and on this site reveals something a little disturbing. Several people have claimed to have been informed their item has been shipped, only for it to never materialise. Then, the customers cannot get their money back from Groupon/Pigsback etc. because the item has "already been shipped". Are Infurn telling Groupon/Pigsback/Boarddeals that the items have been shipped to buy themselves more time? Who knows, but one thing I do know is that this is an absolute farce. Nearly 4 months later, and still no bean bag.
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