I am very sorry to hear that you are not pleased with the service you have received. I have reviewed our email records and did locate your message requesting that we review our revised offer. Unfortunately in this instance, the email was not handled correctly and as such not acted upon. Please accept our apologies for this. This is an isolated incident as 99% of items are successfully returned to sellers should they decline a revised offer. We will be investigating our processes to ensure that a similar error does not occur again. We will also be happy to rectify our mistake by returning the iPhone to you in exchange for a refund of our payment. Please contact us through the website should you wish to proceed as such and we will forward further details.

With regards to the item condition, I can confirm that the iPhone we received had numerous usage marks to the screen, which is more than just the one or two light marks for which we quoted originally. Perhaps you did not notice the markings when checking the item condition under the light? We never claimed that the iPhone has damage to the front. We do not favour revising an offer but we are bound by the prices that our partners are willing to pay for items in a specific condition. We feel that our condition descriptions are quite clear without much room for interpretation. So if an item literally has more than two usage marks to the screen then it would not fall under the condition you selected and hence receive a lower offer price.

I look forward to hearing from you about return of the iPhone.