Pauline´s profile

Reviews (3)

Hungryhouse

Money taken from card, not in account, no refund or reply email

Tried to pay by card, timed out and no money in hungry house account, so tried again a few mins later. Same thing happened, so opted to pay cash. Thought all ok till I checked my bank account few days later and found both amts had been deducted. Have contacted hungry house daily via email and their compliant link for last 8 days with no response and no refund. Don't touch them. They also charge more per item then if you order direct from the takeaway which I didn't notice until after my order. Order number 7114517. Co offered to refund half of money owed. This is totally unacceptable, they owe me all the money they have taken from my card and not credited to hungryhouse, I don't want this credited to hungryhouse account as I will never use again this needs to be refunded to my account. This money was taken on 27may, it is now 11june and I have emailed every day, they just ignore emails and updates in the compliant link on their web page, posting here appears to be the only way to get a response.

17 June 2013

Reply from hungryhouse.co.uk

Dear Pauline,

Thank you for bringing this to our attention. Could you please reply to this post with your order number so we could sort this out for you? Apologies that we have not replied to your email but please be assured that will investigate this issue for you as well.

Kind regards,
Your hungryhouse team

Update 1: Thank you for providing the order number. We have just sent you a message to the email address we have on file.
Update 2: We can confirm that the full refund has been issued to your account. Apologies for the delay in getting back to you.

Feel Good Contact Lenses

Brilliant service as usual

After years of using feelgoodlenses I stupidly saved a few pennies last time and used Tescos and waited 3 weeks for my lenses. I have now used feelgoodlenses again and am amazed as usual at the speedy delivery. Ordered tuesday pm, arrived Thursday.

Mazuma Mobile

Top rate, super quick

Can't believe how easy this is, this is the third mobile I have sold through Mazuma. Printing your own labels, pop in post box and 3/4 days later cash is in bank, how easy is that. No change to value stated. Just set up my 4th sell :-)

Pauline´s profile

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Pauline
Reviewer
Female, 1967
Newcastle, United Kingdom

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