I bought a set of headphones off these guys ten months back and was happy with how fast they delivered them, I ordered on a Friday afternoon and they were here on the Saturday morning (with standard delivery!).
Recently the headphones developed a fault where the volume in one ear was lower than the other! I looked on Senheiser's website and it quotes: "The first year of the warranty is with the retailer where you purchased your product. Please contact them to arrange a repair or replacement.", I instantly thought "Oh no this is going to be a hassle...will I get them replaced?!?!"
I contacted iHeadphones and the process was simple, just go on their website and request a returns number, print out a returns slip and send them off.
Within a week of sending them off they had received the headphones, agreed that they were faulty, contacted me with the options of:
1: Replace them for the same make/model
2: Exchange them for any other make/model of the same value
3: Put the cost of the ones I sent back towards a more expensive pair
I went for an upgrade to a set of Bluetooth headphones, they just charged me the difference and one day after I told them what I wanted to do the new ones arrived at my door!
I can't rate these guys highly enough, I've told all my friends, family and people I work with about how impressed I am with them.
It was the first time I have used mobile fun and it will not be the last! I have recommended them to all my friends and work colleagues.
I found their prices and range of accessories very good.
Their website is very easy to use and the payment process was a breeze (paypal). Delivery was super fasts as well, I ordered late on a Friday afternoon and my item was delivered on Saturday morning using the standard 1st class royal mail delivery!
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