Tools4trade

Terrible service, disorganised and deeply frustrating!

I ordered 2 items from the Tools4Trade website before the New Year, with the apparent promise that they would be delivered by the 5th January. I waited and waited, and kept calling T4T to see what was happening. They said the payment had not been received - incorrect as it had gone onto my credit card (and was accruing interest) as soon as the web transaction went through.

I called several times and each time was told that they would contact the accounting department and call me back, which never happened. Finally I called and got quite angry, and found T4T had by then cancelled my order as due to the delay the items were no longer in stock, with no contact or checking with me whatsoever. I am now unable to get the items needed for my deadline, and will have to get them elsewhere at the new higher rate of VAT. Truly terrible customer service - avoid if possible!