Stuart Renton´s profile

Reviews (2)

Vidahost

Service Second to None

By far the best thing about Vidahost is their customer service. I've had the pleasure of emailing them for technical help over the past six months and they ALWAYS reply within mere minutes...

The servers have had a 100% up rate, and my VPS is faster than fast.

Honestly, I balked about the price as it was quite a bit more than I was spending before, but I realise you pay for what you get and really Vida has proven themselves time and time again.

Interlink Express

Brilliant Service but woeful customer care...

Interlink offer a sterling service, really fantastic and their next day option hasn't failed me in thousands of parcels.

However, I majorly mark them down because of their after care service. I've got 8 damaged parcels from Xmas which STILL haven't been resolved and my emails receive no reply. I had a parcel delivered to an unsecure location which was stolen and again, no response.

So they have a fantastic delivery service, but on the flip side of that getting them to take responsibility for damaged parcels clearly requires a superpower I do not have.

29 May 2013

Reply from Interlink Express

Hi Stuart,

We're glad the service has been so good, but very disappointed to hear that you've not had a response to this outstanding issue. We want to get this sorted for you!

Please drop me a note at socialmedia@interlinkexpress.com and include your contact phone number and account number - I'll get this matter chased up :)

Kind regards,

Bobby.

Stuart Renton´s profile

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Stuart Renton
Reviewer
1970
Sheffield, United Kingdom

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