Simone McCartney´s profile

Reviews (5)

Excellent service

The online video clips give you a good idea of the products to choose from. The ordering process is simple and you can choose a delivery date to suit. The product arrived on time on the day specified and I'm very pleased with it.

Hughes Direct

Terrible service - doesn't even deserve one star!

I ordered a washing machine from this company. After ordering I was given a delivery date the following week. The morning that my delivery was due I had a phone call to say that it wouldn't be delivered due to a 'corrupt file' being sent to the delivery people!

Well I wasn't happy but they said they would deliver it on the Saturday to which I said this was impossible as I was away on holiday. They eventually said that it would be delivered the next day. However at 5.30pm I got a phone call to say there wasn't enough room on the van for it!!

Needless to say I cancelled the order and ordered my machine from 123 Electrical where I had my washing machine 36 hours later.

It then took them over a week to refund my money...

I thought Hughes were a reliable company but I certainly won't use them again. Just pay the extra £5-£10 and get your goods elsewhere!

Gary Harvey found this review useful

10 December 2012

Reply from Hughes Direct

Dear Customer

We are so sorry to learn of the problems which you have stated, This will of course be taken up with our couriers accordingly. Please accept our sincere apologies for any inconvenience, and we regret we have lost your custom as a result.

Kind Regards
Management Team @ Hughes Direct


Excellent service

I ordered my washing machine on a Tuesday evening, was given a choice of delivery dates prior to placing the order which was really helpful. I was then sent an email (as they said they would) the evening before giving me a 2 hour slot.

The delivery was prompt, the drivers took the machine into the house, removed all packaging so I could check for any problems. They then removed the packaging.

So within 36 hours of placing my order the washing machine was here. Being kept up to date and courteous delivery complaints from me!



Have used Mattressman 3 times now. Good value for money, fast free delivery which arrives when it says it will. The products we have bought are all great quality. Can't fault this company at all.

11 May 2012

Reply from Mattressman

Thank you for your custom and for taking the time to leave your feedback it is much appreciated.

Kind regards

Customer service manager

Always top class service

I've used Petmeds for a few years now. Delivery is fast and customer service is second to none. You can't go wrong with this company!

Simone McCartney´s profile

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Simone McCartney
Female, 1968
Raglan, United Kingdom