I have been shopping with EFC for around 3 years now and have found that they listen and have a very personalised feel. There have been times when things slipped but they always made up in apologies, resolving issues and not making false promises like some companies do.
They listen to advice and reviews of products which is nice, after all, it is us who use them and see if they are or arn't suitable.
The only criticism I have is that as they are a smaller company sometimes emails don't get responded to as quickly as i'd like but i usually find sending it again warrents a reply, hey, they are human!!
They are constantly adding new products, I shop for my rat and hamsters..their rat range is improving daily and I love it!
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