Phil Francombe´s profile

Reviews (2)

Jokers' Masquerade

Reality is not as good at the photo!

The costumes were OK. Quality a left a bit to be desired as did the actual manufacture quality. I had to pull apart bits and re-stitch as it was done so badly.
They did however serve a purpose and others liked them, as did we.
Order process and delivery was good; products not brilliant. The photos are significantly better that the reality, but all in all ok (that's a lower case ok).

21 November 2012

Reply from Jokers' Masquerade

Hi Phil,

Thank you for taking the time to leave a review. We are sorry to hear the costumes did not meet your expectations. The images on the site are provided by the manufacturer and are meant to best represent the costume. We work closely with this supplier and will ensure your comments are passed directly onto them. We are sorry you are disappointed in the product but appreciate your kind comments on the overall service you have received from us as the retailer and hope this will lend us the opportunity to welcome you back in the future.

Kind Regards,


Excellent quality & customer service.

All was great. There was a slight issue with one of the products I bought, however my Customer Service experience was EXCELLENT, and a replacement with me the next day.

Only thing I'd comment on is that you get a price, input all your payment details and then I saw the 'plus VAT' price, so felt a little duped.

But overall, great quality and feel.

Phil Francombe´s profile

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Phil Francombe
United Kingdom