Made.com is an example of exactly how NOT to run a retail business.
Email-based customer support is responsive, but you quickly run into policy b*****it and sleazy practices.
- Shipping -
They use Yodel/HDNL. The UKs worst delivery company for large items. My first order or a table arrived loosely wrapped in bubblewrap. The corner was badly damaged and I had to get my hammer and woodglue out to fix it. Clearly a problem caused in the shipping process. I complained, but Made.com said there was nothing they could do about it since HDNL is responsible for packing. HDNL say, no, not us, we just ship what we're given.
Everything arrives late. Just expect it. The second part of my order has been sitting in an HDNL warehouse for 2 weeks now, they have admitted to a computer error that means they need to locate my item again.
- Vouchers -
In amongst all the other disasters relating to my broken table, made.com offered a £25 voucher. I thought, fantastic, I'll be able to put that towards my other vouchers...
I was given two gift vouchers at Christmas, after I had excitedly mentioned some of the products I had seen. So I have two £50 voucher codes. But oh-dear! I can't use them. I have to place 2 orders, one for each voucher. So I want to buy a table for £125. But I can't. I have to spend £75 in cash to use the £50 voucher. A lawyer friend advises me that this is almost certainly illegal in the case of purchased vouchers (freely distributed vouchers can have rules attached).
They offered to combine vouchers, but will only combine 2. They £25 and one of the £50s. So I still endup handing over £50 of my own money, when they're holding a £50 voucher for me. SLIMEY B*****DS.
DO NOT BOTHER WITH MADE.COM.
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