Lisa P´s profile

Reviews (3)


What a briliant company!

Ordered some make up, first time I have used them. Not only did my purchase arrive then next day, best price on the web, but got two gifts as well, and a thank you card! Great communication via email every step of the way. 10/10 Escentual. I will definitely be a returning customer :-)


5 Stars All The Way!!!

I am over the moon with Zooplus. From my point of order, to delivery, their service and communication was outstanding (unlike another pet company who I have recently had dealings with,who stole mine and others money).
They even checked the delivery times with the courier on my behalf!
Unbeatable price and service. I will definitely be reordering from them and highly recommend them to others. Well done Zooplus :-)


Do not use!!! Item never arrived even though they said it was dispatched, and no communication, can't get through to their phone lines, five emails sent and still nothing. I really do not know how they have such a high rating? There are far better companies out there that don't mess their customers around and are far more deserved of our business! Avoid avoid avoid!!

20 August 2012

Reply from Suffolk Group

I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James

Lisa P´s profile

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Lisa P
London, United Kingdom