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Purolator

Purolator is a joke!

Purolator is a huge joke. I have had to use this shipper several times and each and every time it turns into a huge inconvenience. First off their shipment tracking online or by phone sucks. All it ever says is picked up by purolator. No information updates ever making it difficult to arrange for me to be home for delivery which brings me to my second issue. When the info did update it was wrong. Several times I have left work or missed it to be at home to meet my package and of course. No delivery. I phoned there today and when finally was able to speak to someone he was a huge dink. Customer service gets 0 stars as far as I'm concerned. People at depot not much friendlier. My third and final issue is this. We live about an hour and a half from a city. I have had more than once only one delivery attempt if I happened to not be home for delivery. There has never ever been a second attempt made. This makes this interesting when working shift work and having to arrange a 3 hour round trip drive into e city because they won't try a second attempt. I will not ever by choice choose to use purolator or recommend them. Terrible.

Mayank Prasad found this review useful

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amy
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Female, 1981
Canada

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