HMV

Customer Service

I wanted a refund for a PSP which i had purchased the day prior. When i got the PSP home and switched it on after plugging it in there was clearly a discoloration surrounding the outside of the screen, which appeared to be from water damage. I brought the PSP system back to the store in hopes of a refund, only to be offered a HMV gift card or an exchange, because none of the store staff could see this blatant problem. In the end i settled for the gift card and left the store dissatisfied.