Terry´s profile

Reviews (6)

www.formaltailor.co.ulk

Totally Top Notch... Tailor Made for the Internet

Excellent website with everything you need to know clearly explained. Item ordered came very quickly and very nicely packed in its own presentation box. A really good buying experience on the web with an excellent feel to the site that helps you trust the service offered. This store is up there with the best. Thanks, Terry

Truprint

Top Notch Photo Site

A really excellent photo site with loads of options for prints, posters, collages,photo books and much more. The site is easy to navigate... I ordered a photo book on this occasion and putting it together was very straightforward. A really excellent online photo shop that puts the customer first. Totally recommended.

Strings Direct

Strings Direct... that's what they do... none better

Totally recommend this online guitar shop... I've been buying from them for over 10 years... fast delivery... totally top notch service... this is how an online company should be run...

Handles 4 Doors Ltd

Totally Top Notch!

Superb site... and with a standard landline to ring for assistance... which I did and received excellent, friendly advice. Item ordered and was on the doormat next day... brilliant.

Customer service excellent... all web sites and online businesses should be run like this one.

Thank you.

Simply Electronics Ltd.

Response to Simply Electronics response!

Your reply is not acceptable... the important point is that at no time did you send an email keeping your customer clearly informed of the position with their order. This was your reply when I placed the order... "We wish to inform you that we have received your order. Your order number is 223**** ****** and is expected to be delivered within 2-5 working days" From that point [31st March] to the 7th April you did not contact me at all. On the 7th April I received an email from you saying that my order had been sent out and should be received the next day! At no point did you keep me informed. You mention the Easter period as a reason... it's simply an excuse as had you sent me an email immediately explaining that the item would not in fact be sent out until the 7th April that might have been partly acceptable. Don't make lame excuses. You should address keeping customers informed at all times when they have placed valuable orders with you.

13 April 2010

Reply from Simply Electronics Ltd.

Dear Terry, thank you for your feedback. Please do be advised that the 2nd - 5th April were public holidays, and therefore your order was actually send out by 3rd working day via next day delivery. In light of this, we do hope to seek your further understanding regarding this matter.

Outdoorkit

Brilliant shop... brilliant customer service

Original item ordered but then company rang straightaway to apologise as item not in stock... reordered and item arrived next day... brilliant customer support... that's the most important thing for internet purchases... customer confidence. No rip off 084 or 087 type phone numbers... landline contact. Totally recommended top internet shop.

Terry found this review useful

Terry´s profile

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Terry
Reviewer
Male, 1948
United Kingdom

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