I loved the way that the carriers sent a text message where you could opt for delivery on a certain date, change the date or request it be left with a neighbour. Then I received another text on the day telling me it would be delivered within the hour. Very pleased.
Best price on the internet for my Purina Beta dog food. Fast free delivery. Left with neighbour as I had requested instead of taking it back. Only slight complaint was that the website could do with simplifying a bit and it's a bit dated compared to other sites. Overall, very happy and will be using again providing the price is right.
We booked an expensive 2 centre holiday to Florida last October. When we arrived at our Disney hotel we were not booked in and Disney said this was fault on the part of Thomas Cook (I cannot verify this). My complaint is that I had pre-booked 4 seats for the outward and inward flights at a cost of £10 per seat each way. On the inward flight when I tried to check in our pre-booked seats I was told these were already taken (given away by mistake), I was told to apply for a refund when I got home. Several letters and emails later I received an offer of a £40 discount off the price of pre booked seats on a Thomas Cook flight to be taken before December 2012. Outrageous! After more complaining I eventually received a cheque for £40. They should have paid this in the first place without messing me about.
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