Have been using Amazon for a number of years now and find their service to be second to none. I have always received my order usually faster than expected, well packaged and exactly as described. I recently had a problem with a Blu-ray disc not arriving (very unusual scenario with them) and the sent a replacement out straight away with an upgraded postage method to ensure it was with me faster. Fantastic online company to buy from highly recommended
Have been with Orange as a mobile customer for about 8 years now and cannot speak highly enough of them. Their customer service is always excellent and any problems I have ever had have been dealt with in an efficient and timely manner. I would highly recommend this company to all.
We bought my 8 year old daughter a televison for her christmas present on 22/12/11. Had to return it to the store on 30/1/12 only 39 days later as it would only work in black and white and the dvd stopped working. Given a return date of 19/2/12 and thought ok 3 weeks turn around is acceptable. Were informed on the 7/2/12 that parts had been ordered and then contacted again on 16/2/12 to tell us that the parts had just been ordered. I contacted head office to complain and was informed that a new delivery date of the 2/3/12 was now in effect. By this time Comet will have had our television for 32 days only 7 less than we had it ourselves, my daughter has been without her christmas present and all they can tell me is that it's under a repair policy and they can't do anything!! I am seriously now considering invoking section 48c of the sale of goods act as the repair has not been undertaken within a reasonable time and it has caused significant inconvenience to ourselves. So whichever way you look at it they are in contradiction of the SOGA. Will never again use this company and I would seriously advise others to think twice. It may seem a good deal at the time but if anything goes wrong they will try and get out of it in any way they can.
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