Simon´s profile

Reviews (2)

Art Of-brewing

Best value and customer service

All good, I keep using and recommending to others.

The Online Homebrew Company


This company are scammers. Stock levels quotes are fake. There "good" reviews have been written by them - they even completed them under the directors names!
No phone support and they sometimes reply to emails, even then it's with a response saying we have passed your query onto the relevant department.
They run several online companies, I have seen bad reviews about all of them along the same lines.
I eventually got a refund for my order which never arrived and was always going in and out of stock, it took months and a lot of persistence and finally happened when I told them I was going to Trading standards and my credit card company to charge back. I did contact them anyway, Trading standards have advised me:
"As a result of previous notifications I can confirm that Southend Trading Standards are currently looking into the trading practices of this company and are in discussion with colleagues from other outside agencies regarding possible breaches of criminal law that fall under Trading Standards remit. If further information is required from you, either ourselves or our colleagues will contact you.
If you would like any further advice on your rights and taking your case forward you should contact Consumer Direct either by email at or by phone on 08454 040506. Consumer Direct also add the details to a national database of complaints which all Trading Standards offices can access. This allows us to build up a national picture of problem traders. Please make sure you include your home address so that they can notify your local Trading Standards office (as well as us). Also please mention what method of payment you used, as payment by certain cards give you more rights.


Vee, Shopper, James Mc, David Welch, Chris Kessell, Mr B, VK, Darren, Alexand John Shepherd found this review useful

17 February 2012

Reply from The Online Shopping Company

We are unable to respond to your review without details of full name and order number however the points raised are NOT conducive of our business practice.

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United Kingdom