I bought a tap from this shop about 18 months ago, from a range that they still sell and claim a 10 year warranty on.
A few months in, it developed a fault in the lighting system. Nothing major, but it was a useful safety feature in a house with small children, and the main reason I bought this tap.
Over 12 months further on, despite polite chasing emails every month, I still haven't received the promised spares for this tap. Most of the time I've received feeble excuses about how they don't trade with the manufacturer any more (clearly they do, they introduce new taps from that range regularly). The best offer of compensation I've received is a partial credit note to buy a new tap from them, which is a joke. These days, they seem to just ignore my communications.
I can't recommend them to anyone, sadly.
An interesting range of unusual items at good prices, but after service is incredibly poor.
I ordered a bunch of items that were all in stock and supposedly ready for immediate despatch. About a week later I'd heard nothing.
I chased the order, and received a couple of mysterious refunds from Paypal, with no explanation as to what they were for. A few days later, I received the order with a couple of items missing (whose prices matched the refunds, so fair enough - but still no explanation).
I emailed asking for confirmation that the refunds were for the missing items, but no reponse. I emailed the published contact address, asking whether the address worked - but still no response. I've also asked for datasheets and product information for the products I ordered (the web store has virtually no data) and still no response.
On the upside, they did include a free item in my order, worth about £10, presumably as an apology for the delay / missing items - but again, there was no actual explanation.
If they can sort out their communications issues, I'd probably use them again, but I definitely won't use a retailer that refuses to talk to me.
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