I bought an item as a christmas gift for my partner. Unfortunately the item was not suitable, Superfi refused refund even after MANY emails and emailing manager. Offered an exchange as a gesture of good will!!!
Appalling customer service, to get a refund you need to return within 7 days of order...and so they obviously dont care about the christmas market.
Still have £230 worth of audio equipment unopened in its box which is completely useless and worthless thanks to superfi.
Incdently, superfi were still selling the item at full price and so wouldnt have made any loss by refunding me....as i said appalling customer service...i will be taking my custom striaght back to Amazon who are top notch company!
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