This website was easy to navigate but I needed to ring the hotel for a twin room. The lady(Edith) at Hilton PArk M6 Southbound was an excellent representative of the company. She was 100%effiecient, polite, knowledgeable and professional. She is the epitomy of good customer service. Sadly the website made it impossible for me to leave feedback about this amazing member of staff. It redirected me to FAQ's etc and wouldn't let me simply priase their staff.
I booked an appointment for 12-6 on 14th Feb12. I had my elderly disabled mother wait in from 11 as I was at the hospital with my Grandad. I arrived home at 1pm and waited and waited. I called British Gas at 4pm to check the appointment, couldn't get through so tried the internet. The website confirmed the 12-6 appointment slot so I waited some more. I continued to ring until 5.55pm. The next morning at 9.30 the engineer showed up at my door and argued with me that the appointment was 8-10 on Wednesday! I was stunned at the attitude but decided it was easier than rescheduling to just let him in despite being disturbed from my sleep(shifts). When I checked online the website had changed my appointment time so I couldn't even argue. I have a letter confirming the original appointment thankfully. The complaints section of the website made it impossible to leave feedback. I still can't get through on the phone...
I signed up happily for a package of tv, phone and internet. They guy who installed my internet shouted at me because the company hadn't told him about the amount he would have to do. Then within a month of buying the M+ package they remved the channels I had signed up to the M+ version for instead of the basic. I was told that I should've checked the small print. they continued to take the good channels until I had the equivalent of Freeview. I moved over to Sky and Virgin instructed them to cancel an appointment with me as they claimed I was still contracted to them. I had to change my phone number which is a pain. They still hound me with junk mail and cold calls to resign.
I was sent the wrong shower from the one pictured. When I asked to return it they were excellent, they apologised and were most helpful. They sent out a 2nd class returns sticker. On taking it to the post office I was told this wouldn't cover the postage and had to pay £10. When I emailed the Showershop they said the would look into it as it was usually accepatble. I have not heard from them since and am now £10 for recitfying a mistake they made in the first place.
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