I was desperate for a speedy replacement of the passport which I had carefully hidden and couldn't find. I was also highly skeptical of the company's claims and the fact that we were conducting business via the internet.
Ken Altman carefully walked me through the process during my initial call and advised me of the latest date we could proceed with my trip coming up in less than two weeks. When I contacted him to get started, he was highly professional and patient. My second call for clarification of the steps he had detailed was patiently dealt with, as were the ensuing emails.
I particularly like the process whereby customers are informed of each step; i.e., material received, etc., because it alleviates stress and keeps the customer in the loop.
My replacement passport was delivered to me on the day which Mr. Altman stated and I am ecstatic. Thanks for providing a necessary service in a prompt and efficient manner.
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