Shopping for white goods online is a chore. Too much choice, clunky websites, extortionate delivery prices and unreliable couriers. That was my experience until I came across Appliances Online. I was looking for a chest freezer for the garage. Nothing fancy, just a chest freezer that would work in a cold environment. I found the make and model I wanted and lazily googled the product. Up popped Appliances Online showing the best price. So I clicked on the link. Excellent website, easy to navigate. I wondered what it looked like inside so I clicked on the product video and got a full demo! Satisfied it was what I wanted, I proceeded to order it. Here we go, I thought, something has to pay for those fancy product videos but it was FREE delivery! So it must be one of those cheap couriers I thought, that either take weeks to come or don't turn up when they say they will. But I was able to select a delivery date which was all part of the one page order form - a fabulous idea and so quick i had whizzed through it in seconds! I immediately got an email confirming my order and delivery date. I then received follow up emails, texts and automated voice messages confirming the delivery date. On the day itself I even received an email, text and voicemail confirming the delivery time slot - if anything I would be tempted to moan that they were a little over efficient! You would have thought they were delivering gold bars, the effort they put into the organisation of the delivery of my precious little freezer! Anyway, they stuck to the delivery time slot and it arrived on time, decently packaged, not dented or looking as if it had been thrown down some stairs (unlike other white goods I have received in the past) and was wheeled to my door by two delivery men. I now have a wonderful little freezer in my garage and the whole process was completely painless. I am so impressed by the competitive pricing and service provided by this website that I have been recommending it to my friends and will definitely be returning in the future. This site sits head and shoulders above the rest and sets a fabulous example that more online companies should follow. Thank you Appliances Online, for making my dread of ordering white goods a thing of the past!
We received our second order last Monday and I just wanted to highlight the excellent customer service and standard of the furniture received. Any queries are always patiently and helpfully dealt with by the customer service team so you really feel completely happy with your order even before you place it. Each piece is absolutely outstanding and it all looks amazing in our living room. The furniture is beautifully built, and built to last unlike the pieces you see in the high street these days. It is so satisfying coming home to chunky real wood furniture and guests always comment on it and ask us where we bought it from. Also, I wanted to mention the excellent service provided by both Jamie and Dan, who delivered our furniture. They were both professional, efficient and extremely cheerful (especially considering how long they had had to drive to get to us!) and did an excellent job of unpacking and setting up the furniture for us.
Anyway, thanks again Indigo for the superb furniture and service. This is our second order and we will definitely be back in the future!
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