Struddles´ profile

Reviews (1)

One star to many

I have decided to repost my first two posts (both below) dated 4th March and then 18th March in the hope to actually hear something from Infurn.

I am now e-mailing them on a daily basis to chase my refund but I've still not heard anything, if i'm lucky I get an automated response saying they have received my e-mail and someone will contact me, these e-mails originally said contact would be with in two days, now they say "soon"..........I wonder how long that means?

Please can I have my money back Infurn?? You have failed to meet my expectations and have had money money since November 2011. How this company is still allowed to trade????

Wish I had never purchased from this joke of a company, 6 week delivery period passed 10 weeks ago, emails get ignored and phone calls always go to a recorded message. Groupon are no help either they have told me to expect a response from Infurn within 10 days, i'm still waiting for a response to my email I sent in January so if I hear something within 10 days I will amazed. I certainly won't be using this company ever again even with my £40 discount voucher. Use this dodgy company at your own risk!!

It is now 18th March and my order (au-83612) is still nowhere to be seen. I was advised my beanbag was with DHL for delivery however the tracking number did not exist, I then to my surprise received and email from Infurn saying my delivery was with a company called master logistics and they were withholding the delivery, hmmmm passing the blame I think! I then phoned master logistics who guessed I was phoning about a beanbag as they had 17000 to deliver, they were very helpful and told me that all 17000 would be delivered by 16th March but if I didn't receive one it was because they hadn't received my order.
Well guess what...........I guess they never received my order.........
This was originally a Christmas present, then a Birthday present for next week, looks like I will have to buy something else yet again.
After 19 weeks of waiting I have finally given up and will now be requesting a refund, hopefully Infurn will have the decency to reply and confirm that my postage costs will be refunded ASAP, or maybe it's a 19 week for that as well!
Good luck to anyone else unlucky enough to have ordered from this company, how they are allowed to trade is beyond belief

Stephen Frank Mortensenand Jesper Snitgaard found this review useful

Struddles´ profile

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Female, 1972
London, United Kingdom