Store reference: 43022580. I visited this store in Worcester Park, Surrey and purchased a small Americano. I like to read your papers and enjoy a lunchtime coffee. However, on this occasion, a large group of VERY noisy kids came in, without an adult present and shouted so loudly, it ruined my whole experience. A member of your staff told them to keep it down, but they ignored her, so I had to leave. It was that bad.
Surely, if people cannot show consideration and respect for others then THEY should be asked to leave? Why should your regular customers have to suffer? Also, your staff member did not swipe my coffee card, despite me giving it to him, I did not notice this until I returned home & looked at the receipt.
I look forward to receiving your comments.
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