Kevin Freedman´s profile

Reviews (3)


Poor quality, poor service

Unfortunately, my experience of ordering online from Superdry was extremely poor. The item we ordered was received in poor condition and is clearly of inadequate quality. Unlike other companies from which we order online, Superdry does not include either a prepaid label for returns or a linked courier for returns. We made an error in using Royal Mail with proof of postage and, with the item having either been mislaid at Superdry or gone missing in the post, are now responsible for the major part of the loss. Although we made this error, I believe the company should accept responsibility because of the poor quality of the goods and its failure to provide without significant chasing by a customer a prepaid label or linked courier service for returns. The company is refusing to accept any responsibility.



Good quality and delivered on time.

Always provides a good service.

We have used on a number of occasions and have always been impressed with the quality of the service. Hotels have an accurate description and price is good.

Kevin Freedman´s profile

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Kevin Freedman
Yelverton, United Kingdom