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Reviews (1)


Poor customer service, will never use edecks again!

order 1 arrived in perfect time and of good quality so thought I'd use edecks again and in the future, 2nd order... What an experience, had email to confirm items will arrive on a certain date, after a call to 'Sean from edecks' I am told it will arrive 4 days later, I asked why did you tell me on a email it would be here today, he replied I never wrote you an email, I confirmed the time, the email address for which is his own personal edecks web address, made me out to be a liar so I asked for it to be cancelled and return my money back to my card, instead of an apology he says very abruptly "fine I'll refund the money and just hangs the phone up on me!! Customer service training required for you Sean from edecks you are not doing that company any favours by speaking and treating customers in such a way! I am absolutely disgusted to be treated like that and would now in future rather pay for my goods at a higher price than deal with you again! What a aragant man, tip for managing director... Either train him up or get rid he is not doing your supposed to be good company with such good reputation any good! Future customers take notice of the bad reviews through this and other websites people don't waste there time writing them for no reason! Go to wickes at least they know customer service skills

roxy´s profile

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Female, 1979
Somerset, United Kingdom