Booked by first stay at a Premier Inn on-line in April for a twin bed room in August at Aldershot, Hants. This was because our usual hotel had once again raised its prices. However when we arrived we were given a family room. While one of us had 3 nights in a comfy double bed the other had to make do with a made-up couch as hard as rocks. Despite mentioning this and the fact there was only one hard back chair and one large and one small towel, most of our requests fell on deaf ears by the welcoming receptionist who was shall we say was just not welcoming. The lady who came on later in day was a joy and sorted the towels out and got us a nice arm chair and more beverages. However she was unable to help with sleeping arrangements. Another bone of contention was the breakfast which unfortunately we had paid for in advance. The premier version was cooked to order so you never actually got to pick and mix what appealed to you and the continental version was limited. To be honest you would expect best brand cereals and pure fruit juices for the cost and croissants that were lightly baked. I would suggest anyone staying here to pop across to Tescos, a stones throw away, and get all you need for less than half the price. Noise was a problem and to be honest it was not entirely the fault of the hotel for the outside noise, a busy main road with flashing car reflections lighting up the room all night and I did hear that if your room was on the other side you were subjected to Tesco lorries day and night so it was a no brainer whichever room you were allocated. However the noise inside could be helped. In the first place it was a bad idea to put two retired people in the family room area with all the doors banging and children running about shouting. There was also an awful smell up the corridor whenever we had to leave the room. I do realize you cannot judge all Premier Inns on one experience as other comments are encouraging but I will hesitate to book one again,
I was forced to cut short a weekend away when I needed to return to the North East due to a bereavement. I waited until 10am to start the long journey home as I needed some gaviscon from the local Boots in Aldershot. It was on a Sunday, 4th Aug howpever the store did not open until after 10.10 as we (there were others) were told at 10am that the pharmacist had not arrived. I did ask if I could make a purchase as I did not need the services of a pharmacist but I was very curtly informed that it was the law to wait. I cannot believe a well established store cannot abide by their own opening times as widely advertised. I have been a long standing customer of Boots but because of this attitude the store has gone down in my estimation which is a great pity as I always thought Boots to be trustworthy and dependable.
I waited at the customer service/returns counter which at the time was being used also for paying customers as the only other paying terminal also has a queue. My intention was to return wrong sized cushion covers. The customer is front of me appeared to be furnishing a whole house with the staff member wrapping each item individually eg glasses, cutlery, crockery etc etc. As I noticed there was an assistant arranging stock nearby, I asked if it was possible for someone else to help out. She simply shrugged her shoulders and said I would just have to wait. Upon my asking if there was anyone senior I could speak to, another member of staff suddenly appeared to help out. However I was made to feel uncomfortable by their manner and body language and could not wait to leave. I will not be returning to that ;particular shop anytime soon.
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