On-line service was quick and easy. No complicated or time consuming forms to complete, just basic details for malaria tablets to be delivered to my door the following day.
Late shopping, short dated goods and a customer service team that only reply with standard paragraphs and don't deal with the issues raised. I have only just received a credit for unsuitable goods that was promised straight after the initial delivery 2 months ago. Asda, Tesco's & Sainsburys all beat Waitrose. Worst on-line shopping and customer service I have experienced.
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