Adam Stone´s profile

Reviews (2)

INFURN.com

Same Story!!

Dear Sonia

Same old story from me. Ordered a beanbag on 15th November 2011, order no: AU-97965.

No responses to emails, no answers to telephone calls, shifting deliver dates, made up DHL tracking numbers and just generally poor service.

Please save your excuses about 'availability issues', 'quality control issues' and 'new management teams' and just tell me when I can expect delivery of my item, if ever.

You clearly created a good offer with the Groupon deal, and I can understand that many took you up on it, but I think your lesson should be to be careful what you wish for. If your intention was to advertise your company and hope for repeat custom it has failed miserably, simply due to poor customer service. There are clearly hundreds, possibly thousands of people now that, regardless of the quality of the product they may eventually get, will never use you company again, and those people with quite possibly tell their friends.

I hope you can supply me with some answers.

Oceaneand Aislinn Sherwin found this review useful

Groupon UK

Same story!!

Dear Sonia

Same old story from me. Ordered a beanbag on 15th November 2011, order no: AU-97965.

No responses to emails, no answers to telephone calls, shifting deliver dates, made up DHL tracking numbers and just generally poor service.

Please save your excuses about 'availability issues', 'quality control issues' and 'new management teams' and just tell me when I can expect delivery of my item, if ever.

You clearly created a good offer with the Groupon deal, and I can understand that many took you up on it, but I think your lesson should be to be careful what you wish for. If your intention was to advertise your company and hope for repeat custom it has failed miserably, simply due to poor customer service. There are clearly hundreds, possibly thousands of people now that, regardless of the quality of the product they may eventually get, will never use you company again, and those people with quite possibly tell their friends.

I hope you can supply me with some answers.

Adam Stone´s profile

profile image of Adam Stone
Adam Stone
Reviewer
Male, 1985
Dereham, United Kingdom

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