Interparcel are no good for sending parcels you are better off sending them with the couriers directly.
Mistakes happen i have no problem with this and i will allow them to correct those mistakes.
however i had a collection booked for a tuesday the courier did not turn up all interparcel could do was arrange another collection for the next working day which they did but the parcel was still not picked up and again all interpacel could do was arrange for the next working day. so the parcel was collected and this is where the problems really began as the parcel was then lost i contacted interparcel who chased with the courier. I was told i would receive a phone call to tell me what was going on 24 hours later no phone call. I then rang to be told that unless the couriers update them they would not get back to me and they would chase again with the couriers. 24 hours later still no response. Again contacted interparcel and again advised would need to wait for the couriers to respond to the email. We are now 5 days since i contacted interparcel and we still have had no contact from interparcel and still have no idea where the item is. The tracking number is now blank with no information on it.
What a joke of a company no customer service skills what so ever. unable to pick up the phone and chase the courier has to be done on a online system even when the couriers do not respond.
You might as well cut out the middle man and get a direct account with the couriers as these guys only make things worse as they are unable to chase anything at least when dealing with the couriers direct you can phone them and find out where the parcel is in 5 minutes.
Now have a account directly with a courier and will not be useing interparcel in the future
I have set up a paypoint account and have been useing for around a year. I have to say that my initial dealings with them were quite good. However this all ended once the account was set up and i started takeing payments.
Initial i was informed that payments would hit my account within 2 weeks of payment being taken. Some of you may think what a long time to wait however we knew we could work with this timescale as a short term measure and paypoint was never intended to be on our site long term. Anyway we started takeing payments and soon realised that paypoints online transaction system did not work you can not see what you are getting paid or when the only thing that is shown is each days individual transaction. So we were getting paid out but not knowing how much was coming. There were no statements at all to say what we would be paid in any way shape or form for the first 6 months. IF you ring paypoint there advisors are clueless and can only say they will speak to the merchant bank in germany and get back to you. On top of this chargebacks were taken from our account without any warning or chance to defend them. These were then taken twice as informed by paypoints staff. It then turns out after 6 months of chaseing this money that paypoints staff had got it wrong and the money never actually left my account. I have had refunds done twice. The staff are more than helpful on the phone but they do not have the ability to do anything it seems paypoint is just a front for a german company who do all the work and paypoint get paid for doing nothing.
I would stay away from paypoint at all costs we no longer use paypoint and would never recommend them to anyone
Micronutrients Ukcom found this review useful
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