Bought two bottles in the last auction. One of them arrived in a badly damaged box which was not described as such when I bid for it. So the product was not accurately described. Secondly, their shipment charges are way too expensive compared to others. All in all not pleased with my experience.
Recently I bought a bottle of Ardbeg Ardbog and a bottle of Springbank from Abbey Whisky. The buying process was straight forward and Abbey kept me informed all the way. The whiskies arrived within 24 hours. They were well packaged.
The service was first class and I would definitely use Abbey Whisky again. As a footnote I would suggest that Abbey also offer a cheaper delivery option (instead of the usual £6.90) when the delivery timescale is not that critical. Some of their competitors offer more competitive rates on delivery.
Well done Abbey Whisky.
It took one week to receive delivery due to the incompetence of the delivery company. The product arrived with scratches to the base. Send pics to Atlantic and they replaced the damaged units promptly.
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