If you need gear in a hurry at a really competitive price check out these guys first! Nice to talk to, good comms. I wanted a Typhoon Multisport for next day...it arrive perfectly!! I'd of had a miserable time if it wasn't for WSO. Sweet!
Easy to order and all seemed fine, but after 7 days I received an email apologising the item was out of stock. Would of thought that would have been obvious if stock control was working :( Anyway I am now held up doing the job for at least 2 weeks whilst Transair restock. Previously have visited the shop in shoreham with no issues so I hope its just a minor glitch with this product.
Next time I'll check stock before ordering!
I waited in all day because I was emailed with a delivery time of 8-6pm. Got to 5 pm and nothing had arrived. Called the 084x number - only an automated system with no customer service (not surprising). Finally found the local delivery centre number by trawling the internet. Spoke to them and they said "don't worry sir the drivers are out till 7pm to ensure we deliver" but guess what - 7pm came and went. At 8pm the status got updated to the fact they couldn't find the address. Well they have delivered many times to our address....so explain that away....and anyway I spoke to the man at the delivery centre and he checked and it was being delivered!!!!! And in this day and age there are telephones and internet and email and ....... well you can see why I am so unhappy. A whole day in doors - thank you DPD. All you needed to do was be honest and say that you weren't going to be able to deliver as expected and a simple sorry would tomorrow be OK for you or - we left it at the post office. Your next day promise is worth JACK! p.s. I phoned my wife who also uses DPD and guess what she said....you guessed it "UNRELIABLE"
Tobias Francis Houghton found this review useful
Order and delivery was smooth and fast but it ends there. Both supports delivered were SMALL not the XL ordered. Online enquiry responses suggested good after service but after 10 days they have still not collected the items nor credited my mastercard. Had to go to a shop to buy supports day before ski holiday so buying online was a complete waste of time. Perhaps you might have a better experience but check latest reviews before making a final decision in case mine was not an isolated experience.
Oh I forgot to mention that my wife wasted half a day waiting for the order to be collected and they never got back to me when I complained that the item was not collected as they had arranged. I even offered to drive it to the courier depot as I just wanted my money back as quick as possible.
Latest is they expect me or my wife to wait in again for a courier to collect it. I think that is just unacceptable and unrealistic.
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