APPALLING COMPANY VERGING ON, IF NOT ACTUALLY, FRAUDULENT. Bought some snow boots. Shoddy, not fit for purpose, leaked badly on first wearing. Have been trying for past fortnight to get satisfactory response, but continually fobbed off. Now faced with 2 choices. As they refuse to send pre-paid return label or similar (as their returns policy implies and other internet companies do as a matter of course), I will have to pay return postage. But experience of many others suggests even then may well not get my money back (e.g. if they insist goods did not arrive). Or just give up. IN ANY CASE WILL MAKE A FORMAL COMPLAINT – WHAT HAVE OTHERS DONE?
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