Sarah Brodie´s profile

Reviews (2)

Cybercandy Ltd

taking awhile to post items

everyone says they are really quick at posting out your order (usually within a day). i placed an order nearly a week ago and still have recieved no confirmation email to say its been posted. and according to the website what i had was instock.

i mean how long does it take to ship out 3 items. just glad i didnt pay for next day delivery. bit annoyed as they have taken my money

06 November 2012

Reply from Cybercandy Ltd

We are very sorry to hear that you are not satisfied with the speed of your delivery. However your order was placed on Saturday 27th with Budget shipping option (delivery withing 7 working days) and despatched on Wednesday 31st on next working day service (i.e delivered within 4 working days). We never purposedly delay any orders, and always send them out as soon as possible, with vast majority of Budget orders delivered well before the 7 working days deadline. Our Budget shipping is subsidised by us (i.e prices do not cover the real costs of delivery) and is designed for Customers who are happy to wait for their sweets a bit longer in return for paying less. We do not sort or prioritise orders according to their size or value within Budget shipping which we find fairest.

If you would like to receive your items earlier next time, we do recommend choosing our Standard shipping option which is only slightly more expensive.


items never instock

i normally wouldnt give seapets such a low rating but ive had so much bother with them the past few times ive bought stuff off them. at the beginning of the year i bought some new lights for my fish tank, they were stated as 'instock' on the website so i went ahead and bought them. a few weeks later i still hadnt recieved my order so i emailed them. they responded saying they were not instock and would be arriving from the suppliers in the next 7-10 days.

on the 17th june i placed an order for 1 airpump and 2 18" bubble walls, both stating they were instock. i sent them an email the other day asking when i could expect my order to be posted as they are normally quite quick at posting things. i recieved a reply today stating my bubble walls i had ordered were not instock and they would be arriving from the supplier in the next 7-10 days.

now if i ever decide to buy off them again in the future (which i may have to) i will be emailing them and asking them if they have the item i want instock before i buy it

Sarah Brodie´s profile

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Sarah Brodie
Female, 1990
United States