Ordered paint on line after checking availabiltiy on line and by 'phone. I was assured that it was in stock and proceeded in good faith with an on line order. Paid over £3.00 for a max. 3 day delivery as confirmed on the sales receipt. The nightmare then began. No paint arrived after the 3 days which prompted a number of calls to customer services. On chasing up the order, I was then told it was actually "out of stock" contrary to my 'phone call before I placed the order. It was then confirmed that deliveries take between 5 to 10 Days-hence the "within 3 day delivery" is misleading to the consumer to put it mildly! The 0845 numbers are very much chargeable! The average time to answer a call was 28 minutes. Totally unacceptable!! Company would not divulge a cheaper call 'phone number. Initially a £10.00 compensation was offered. I declined this derisory amount. The paint arrived after 12 days since the initial order! We are talking about only 3 tins of paint here! The issue of compensation is ongoing, I will keep you posted!! This has been a dreadful experience. Buyer be warned!!
NEW UPDATE- Contacted Customer Services as agreed once delivery of paints had been received to discuss compensation
(they call it a "gesture of goodwill) Met with totat indifference by a manager. The level of compensation was increased to £15.00 (from the original offer of the derisory £10.00. This was their final offer despite the shambolic service of the past 14 days now. I suggested that she should consult theTRUSTPILOT website as this gave a true refection of what I have (and others) experienced by using Homebase. Throughout this experience the company clearly show no commitment to its customer apart from taking payment very quickly based on distorted delivery promises and stock levels in the warehouse.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.