Stuart26140´s profile

Reviews (3)

John Lewis

Online experience nowhere close to in-store reputation

I like shopping in John Lewis stores. Good quality, reasonable prices and good customer service. I'm a loyal customer

My recent online experience with them has been terrible. I use Amazon a lot and with some of the news items recently, I've tried to use John Lewis instead. I've had problems with three of my last six orders. The first, a gas hob, had been discontinued and was never delivered. The second, a pair of trainers, were the wrong size. The third was a Collect+ shambles with an item missing and currently waiting for it to be re-delivered.

Customer service resolved each problem, by refunding or replacing, but I've been really inconvenienced. I think they've expanded their online operations too quickly. I'll still shop in the stores, but back to Amazon for everything else.

Good but clarify delivery procedure in advance

Quick service overall but let down by problems with local delivery agent, who initially allocated one delivery man for this 67kg boiler. Contacted Plumbtraders who sorted it out quickly, but I would advise clarifying this when ordering.


Goods not in stock. Payment taken

I had a bad experience ordering from this company. The item I ordered was not in stock, they did not communicate this to me, plus they debited my card at the time of order rather than waiting until it was despatched. I wouldn't recommend.

Stuart26140´s profile

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Male, 1963
United Kingdom