Ed´s profile

Reviews (1)

Comet

Customer Service Non-existent

After waiting a couple of weeks for a part for my washing machine I was advised that it was now in stock and arranged an engineer to visit which involved me having to book the day off work.

On the morning of the engineers visit I get a phone call to say that the part wasn't in stock and so the engineer wouldn't be calling!

Phoning Comet's customer service number is a somewhat painful experience. If your case gets 'escalated' don't hold your breath for someone to phone you back. I was promised a number of times and each time no one phoned within the four hour period that they state.

Issue still on-going. Their customer service (or rather lack of) has ensured that I will never buy from Comet again.

Ed´s profile

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Ed
Reviewer
Male, 1981
United Kingdom

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