As others have mentioned, Zazzle appear to mislead buyers in the UK that they are purchasing items from a UK supplier.
This is not the case.
When I contacted their support team about why it takes so long to send two birthday cards (let's face it, that's 1-2 days delivery tops) I got the usual read the T&Cs response (5-12 days...what!).
Pushing the matter further, Zazzle then responded with a "look where we are and see if it makes sense now" response.
Yep, they are in the US hence the timescale.
Does that make them right? Legally I guess it does. However, isn't it misleading to allow UK buyers to navigate to a .co.uk website, buy and pay for shipping in Sterling, and then only discover that you're dealing with a US company who will ship from the States after making the purchase?
I think so. You shouldn't have to dig down into the T&Cs or the half-baked support forum where there's an FAQ on the subject to get this info.
Anyway, those two birthday cards will now be belated ones. If indeed they ever manage to get here at all.
My advice, avoid Zazzle. And if you don't and you need to complain...they really won't care.
I'd have liked to give Appliances Online five stars, because up until today the service has been impeccable. Unfortunately, the rude, aggressive and unhelpful delivery drivers have tainted the experience so badly that I can only give one star.
I had been contacted a day before by the helpdesk to check on the access restrictions within my property which I'd registered during the order process. There is a tight kink in the hallway and a tight gap passed a radiator in which to manoeuvre a washing machine so some lifting and twisting was required. However, I have moved machines in and out without a problem, it just needs a bit of thought, something the two drivers sent out failed to have the ability to do.
I had paid for the recycling service so my old machine could be taken away. The delivery drivers arrived in a bad mood, barely acknowledging me when greeted at the door. One started complaining about his heavy cold. They then trudged into the kitchen. moaning about the tight gap they had to get through and then moaning because a small amount of water came out of the old machine they were taking away (probably due to the fact they carried it horizontally which there was no need to do). They then lifted the machine up (as I had stated they would need to do, but not in the best way) and removed it from the house.
After a minute they came back and said they weren't going to put the new machine into the kitchen due to "health and safety" and the restricted access of the hallway which meant lifting the machine "too high". It also might damage the machine if they attempted it again. I replied that they had already moved one machine through the same access point why can't they do it again ( and that they didn't even move it in the best possible way). This is where the driver got aggressive and started taking photos of the hallway to back up his case. Couldn't give a damn about the customer, just get the proof to cover your own back, right?
"We're a different company to Appliances Online and that's our rules", he said. Turns out that Expert Logistics who he works for is in fact owned by Appliances Online. He then got someone on the phone to talk with my wife. That person effectively said the driver says no so your machine will only be put within the hallway - but added: "Is there a neighbour who can help you carry it?" Yeah, I'll ask the 80 year old next door because she'll be more help then the two apes you've sent.
I again argued the point with the driver that he'd already moved one machine through the gap, why not the other, it will go through. He began to get confrontational so we were left with a machine that wasn't going anywhere near the kitchen. And just to force the point a bit more, the driver instead dumped it right in front of the staircase so we couldn't get access to the stairs.
Between me (5 foot 10, ten and a half stone) and my wife (who is shorter and lighter than me), we moved the machine into the kitchen. Something that two, 6 foot plus 15 stone men couldn't do. Pathetic.
I'd like to add that Appliances Online have been apologetic, refunded my recycling fee, and are investigating further.
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