Could do a lot better with the online moving house section. Having just moved house i wanted to talk to someone about my previous property. when i say someone i dont mean an increasingly annoying automated system that does not give you the option you want and insists you `choose one of the four options` then cuts you off when you take 10 seconds to guess which of these is nearest to what you actually want. Must do better BT.
Ordered flowers on valentines day and paid an extra £15 for delivery within 2 hours........2 hours later no flowers. Gave them a little leeway as busy day for them and my own fault for not ordering before the big day!4 hours later still no flowers.........6 hours later still no damn flowers! Called customer services and told i could not have paid for 2 hour delivery as not on the website on valentines day! assured the person that they had taken my money and my flowers still not arrived. told flowers were somewhere in London but they dont know where! waited for a further 3 hours and called them again........... what a difference! young lady on the phone full of apologies and made a seperate bunch and put them in a taxi and they arrived within 45 minutes! Bless you young lady you saved me from having a very difficult evening! If it wasnt for this one member of staff i would never use this company again. She has restored my faith a little in buying flowers online. went from furious to well pleased in a 9 hour period! Promote this young lady as she has the `golden touch`. You know who she is!
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