Jeremy´s profile

Reviews (2)

eSpares.co.uk

Great service!

Fast delivery, item as described, my hoover is as good as new!

Thanks

Mobiles

Terrible customer service

I placed an order, they sent an email asking me to call them. After speaking to one of the sales staff they said they would call me back within the hour to update me on the progress of the order.

Unfortunately they didn't call back in an hour, they didn't call back at all.

I rang them back and was told by an automated voice that my call would be connected to an advisor in less than a minute. My call wasn't connect for over 10 minutes!

After my call I was sent an email saying they had tried calling, when I had received no calls, had no missed calls and no messages? Clearly they didn't call!

I'm afraid that this sort of customer service is appalling, I have lost all trust in mobiles.co.uk.

Jeremy´s profile

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Jeremy
Reviewer
Male, 1975
london, United Kingdom

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