This company sold me a tap that was badly manufactured and needs replacing with one that is not faulty. Instead of saying sorry for your trouble here have another one that isn't faulty they make it very difficult by asking you to send photos and then more photos and even more photos. Meanwhile days go by and I still don't have a functioning bath. After all that bending over backwards they then tell you it's not faulty!! Unbelievable, I would never deal with this company again and I advise everyone to stay well away. ***UPDATE**** One month later I have had a refund - Yipee. Guess what? The tap was faulty!! Such nice people but such POOR CUSTOMER SERVICE. What amazes me is that people read these reviews, then buy from Vic Plumb and then wonder why they have problems with customer service and quality of products. Remember, you could be that half a person who has a problem and not the 9.5 who get a great service.
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