I ordered the latest model of a brand of headphones I have been using for over 4 years. They came not very well packaged in a thin, cheap looking jiffy bag, not great for an £80 pair of headphones.
Upon opening and testing the headphones it was immediately apparent that they were faulty. I packed them up and promptly posted them back, Royal Mail informed me that they arrived two days later.
I did not receive any communication for the next 13 days from iHeadphones informing me of the status of my return, despite a couple of polite messages from me on their RMA system and a phone call during which I was promised a call back by the end of the day that never materialised.
Upon a further email stating my unhappiness, they suddenly sprang into action, processing my return and sending me out a replacement.
Overall, really not that impressed and probably wouldn't use them again.
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