I've just been talking to Sammie Taylor about a problem I've had with a parcel that I'd had to unpack to include an item I'd forgotten, Problem was I'd already bought the labels etc for the first parcel. Sammie came back with a solution within seconds, her solution reflected common sense, practicality and tremendous professionalism. Her responses were good humoured, appropriate and extraordinarily human - what a wonderful change in this 21st century
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