This hasn't been a good experience, and I don't plan to use UK Tool Centre again. I ordered a Hitachi drill with two 4Ah batteries on Tuesday 4 February, and was advised by email that it had been despatched on the 5th with 3-4 day delivery time. The company is based in Jersey (not apparent from the website), and OK the weather was bad then so there were problems with the freight boat, but I got conflicting info (by phone, 0845...) from Customer Services on the drill's whereabouts, no tracking information at all. Package was finally delivered on 12th, but case was labelled 'with 2 x 5Ah batteries'. Inside - no batteries at all, just the drill. I phoned again, and they agreed that the low weight of the package should have warned them that no batteries were inside. I asked them to simply send me two batteries (the actual drill was the right model) but no, I had to send back what I'd received while they sent out a replacement kit, so identical drills, chargers etc. have swapped in the post between Surrey and Jersey.
Today (17th) the correct drill set arrived (Royal Mail) and the return package was picked up (Interlink Express). So nearly two weeks, not 3-4 days. The chap in Customer Services was courteous throughout, but no compensation for delay and hassle forthcoming from the company. I'll stay with mainland suppliers from now on(like ToolStop where 'next day delivery' means just that).
Full marks to Lawson HIS for stocking a Makita keyless chuck to fit my mains-powered drill, after my chuck had jammed in the fully-open position. Their price was the best around, and delivery (Parcelforce) was very quick. Slightly lower marks for not warning me on their website that Makita had made a change in spec, such that the one supplied (correctly) by Lawson was a different part number. I was about to send it back but thankfully did a bit of research on the Makita website first. End result - I don't have to buy a new drill, and I'm happy to recommend this supplier.
On-line shopping can't get much better than this. We ordered a Meinl Bass Pedal Ebony Cajon on Monday evening and it was delivered by Parcel Force on Wednesday morning. The price was the best around, too. Very happy to recommend this company. Brilliant service.
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